TocaSocial
Our mission was simple: cut the hassle, keep the essentials, and make the whole process feel effortless. In just a few clicks, users can book their session and add on extras like food or event packages, no sweat.
EN
ES
Toca Social
UX/UI
CX
Booking
Credits
Multivitamin.studio
Mission
After a full-on Conversion Rate Optimisation (CRO) overhaul, we completely reimagined the booking journey to make it smoother, quicker, and more enjoyable for users.
Our mission was simple: cut the hassle, keep the essentials, and make the whole process feel effortless. In just a few clicks, users can book their session and add on extras like food or event packages, no sweat.
The Challenge
The original booking process was cluttered and confusing, making it difficult for users to navigate and complete their journey smoothly. Unclear pricing and a lack of customisation options left users feeling uncertain, leading to hesitation and drop-offs.
The challenge was to create a seamless, intuitive experience that built trust, reduced friction, and empowered users to book with confidence.
The Result
The results speak for themselves—within the first month, conversions jumped by 20%, leading to more bookings and happier users. We saw:
- 18.7%+ increase in Average Order Value
- 28.6%+ improvement in booking conversions
- 100% increase in pre-event F&B add-ons
